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ANSWERS TO YOUR QUESTIONS

Remote Control

How to pair the remote control (Bluetooth)?
  • Place the remote control within 10 cm from the device, and press the "Menu button" and "Home button" (the small house button) of the remote control at the same time.
  • Without changing the position of the remote control, wait for the indicator light on the remote control to flash before letting go; when you hear the "be" sound, it means that the remote control is connected successfully.
Can't use remote control after pairing.
  • Reinstall the battery on the remote control, restart the device, pair the remote control and try again.
  • Restore factory settings and repeat the above operation.
  • Contact Dangbei service(support@dangbei.com) for after-sales processing.
The remote control can't work.
  • Point the remote control at the device (make sure the device is not blocked).
  • If the problem persists after replacing the new battery, please contact Dangbei customer service for after-sales treatment.

Playback Problem

Device black screen problem.
  • Projection: First, power off the equipment, then power on again, and the power light will turn off. If there is still no image, please contact the after-sales service to help.
  • Smart Box: First power off the device, then power on again, the power light will turn on. Check the HDMI cable connection, the TV interface, if above mentioned is confirmed to be no problem, contact the after-sales service
When side projection, the shadow around the screen are very serious?
All projection side projections will have this phenomenon. Because the position and shape of the projection light source itself are fixed, the shape and size of the projection screen are adjusted through zoom and keystone correction, and the original light source position remains unchanged.
How to load external subtitles?
In the mobile storage device, you need to put the external subtitle file and the video file in the same folder, and then select the subtitle setting in the multimedia player to load the subtitle.
How to switch 3D mode?
On the video playback page, press the side button of the remote control to find the 3D settings, click left and right 3D to confirm.
How to switch sharpness?
Press the menu button of the remote control on the video playback page, and you can switch at will in the definition column.

Image Adjustment

Auto focus is not clear.
  • The distance between the projector and the wall should not be too far, here we suggest you to use auto focus within 3 meters will be better.
  • If the distance is right, the auto focus is still not clear, you can try to restart the machine to see if the focus is clear.
  • If it is still not clear, you can select manual focus in the settings ---focus settings or the side buttons to adjust the appropriate sharpness.
Poor effect of automatic keystone adjustment.
Automatic keystone correction is affected by different use environment factors, and the effect may be poor. In this case, manual adjustment can be used to ensure the effect.
Specific steps: [Settings]-[Keystone correction]-[Manual keystone correction]
How to manually correct keystone?
[Settings]---[Keystone Correction]---[Manual Keystone Correction], after entering the keystone correction page, select four points for adjustment according to the prompts on the page.
The sharpness of the two sides or part of the picture is different after focusing.
The projector is a spherical lens, it is impossible to achieve the absolute same refractive index in all places, so after focusing, it can only ensure that most of the picture is clear. This is also the case with other projectors on the market.
After watching for a period of time, the image will be out of focus and blurred
The thermal defocus phenomenon during the use of all smart projectors, you can manually adjust the focus after it is out of focus, and it will not lose focus again after it is stabilized.
(Ensure that there is no obstruction at the cooling air outlet of the device when in use.)
Device frequently autofocus.
The real-time focus function can be turned off in the settings:
[Settings]---[Focus Settings]---[Advanced]---Off [Enable real-time focus].

Miracast Related

Failed to miracast wirelessly (Device not found).
  • Make sure that all the devices are in the same WiFI.
  • Turn on the device Dangbei for screen projection, and confirm that the selected projection device is the same as the device name on Dangbei's screen. 
  • Power off and restart the device, try again.
No sound in IOS device mirroring.
  • Check the network situation at home, and the device should not be directly connected to the wireless network of the optical modem.
  • Power off the device and restart it, and then try to mirror again, whether the failure is restored.
Iphone screen projection tutorial.
  •  First make sure that the mobile phone and the device are connected to the same local area network.
  • Open cast on the device, open the control center on the mobile phone and click screen mirroring, select the corresponding Dangbei device, and click start mirroring to start mirroring.
Android mobile phone screen projection tutorial.
  • First make sure that the mobile phone and the device are connected to the same local area network.
  • Open cast on the device, open the control center on the mobile phone and click screen mirroring, select the corresponding Dangbei device, and click start mirroring to start mirroring.

Bluetooth related  

Bluetooth can’t connect to the device.
  • Make sure that all devices Bluetooth is turned on and are in a pairable state.
  • Retry the pairing connection after deleting the original pairing record.
Image are out of sync while Bluetooth connection speaker sound.
When the projection device is turned on, press the shutdown button of the remote control, select the Bluetooth speaker, and then turn on the phone's Bluetooth to connect.
Can't connect the Bluetooth device but can find it. 
  • Make sure that the pairing mode of the Bluetooth device is turned on.
  • Try to reconnect after deleting the device record of the target Bluetooth device.
How to connect a Bluetooth speaker or other Bluetooth device?
  • External Bluetooth speakers or other Bluetooth devices need to be turned on and are in the waiting state.
  • In Settings-Bluetooth, turn on Bluetooth and search for the Bluetooth model of the target device, click Connect.
  •  If you can't connect, delete the Bluetooth record of the target device first, and try to connect again.
How to enter the Bluetooth speaker mode for projection?
When the projection device is turned on, press the shutdown button of the remote control, select the Bluetooth speaker, and then turn on the phone's Bluetooth to connect.

Other

Time error of Dangbei device.
  • Switch network, connect to mobile hotspot, check whether the time is normal.
  • If still can’t ask the service for help.
  •  If you can't connect, delete the Bluetooth record of the target device first, and try to connect again.
The device is difficult to connect to the WiFi, the connection is unstable, and it is often disconnected.
  • Check if the device is turned on fast boot, if yes, please turn off this function. 
  • Confirm whether the wireless at home is working normally, use the mobile phone to turn on the hotspot to the device, and observe whether the device is connected to the hotspot normally.
  • Shorten the distance between the router and the device as much as possible, forget the wireless network password and reconnect.
  • Restore factory settings and try.
  • If the problem persists after trying the above operation, ask servicer for help
The software crashes and can’t be used normally.
  • The device is powered off, and the device cache is cleared.
  • Reinstall the software, and finally try to restore factory settings.
How to wipe dust and oil on the projector lens?
If the slight dust inside and outside the lens does not affect the use, it is recommended not to wipe it arbitrarily.If have to,please use soft wip cleaning.
Can't access the Internet when connected to WiFi.
  • Connect the network cable to the computer and see if the computer can access the Internet to troubleshoot the home network problem.
  • If step 1 confirms that the network cable is available, restore the factory settings, and try to connect again.
  •  Ask Dangbei servicer for support.
Why the WiFi is faster than wired?
The device has a 100M network port, but the wireless supports Gigabit, so the wireless network speed may be higher than the wired network speed.

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