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RETURN & REFUND

15 Days Return Guarantee

15 DAYS RETURN GUARANTEE FOR REASON
  • We have a 15 days return policy, which means you have 15 days after receiving your item to request a return.
  • To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • To start a return, please contact us at mall@dangbei.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  • You can always contact us for any return question at mall@dangbei.com.
EXCHANGE
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
REFUND
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
RETURN & EXCHANGE REQUIREMENT
  • Return Item must be shipped to Dangbei required shipping address.
  • Return Item must be some as original packaging also should be including accessoriess
  • For non-quality related claims, buyer is responsible for shipping costs,Dangbei refunds the cost of the product itself only
  • For quality related claims,we will resent new one instead. While you return the quality problem product,please choose the appropriate economic logistics way to return, pay the shipping cost in advance and keep the shipping cost invoice. After confirming the quality problem, we will compensate the freight according to the invoice amount. (Logistics freight shall be within a reasonable range).
RETURN UNACCEPTED
Refund requests for the 15 day refund guarantee expire 15 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 15-day . For purchase not made directly through the Dangbei’s online shopping mall, please contact retailers for refunds and quality warranty.

*When returning items with a prepaid shipping label provided by Dangbei, Dangbei takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Dangbei does not provide refunds for items damaged in transit for non-quality related warranty claims.

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