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WARRANTY POLICY

Warranty Information

If there is a quality problem within 15 days, please contact us directly to return or exchange the product. After 15 days, your product will be covered by this warranty policy.
Dangbei provides a warranty that is processed in the most hassle-free way possible. All Dangbei products come with 12 month warranty.
Products sold by Dangbei as refurbished (“pre-owned”) come with their own unique warranty that you can find on contact us at support@dangbei.com with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

 

Warranty Claims for Quality-Related Issues 
All quality-related defects on items sold directly by Dangbei or Dangbei’s authorized resellers are covered by an extensive warranty, starting from the date of purchase.
Dangbei’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through Dangbei’s authorized distributors and retailers are handled through Dangbei.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process
  • Buyer must provide sufficient proof of purchase
  • Dangbei must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return the item for quality inspection
  • Valid proof of purchase:
  • Order number from online purchases made through Dangbei or Dangbei’s authorized resellers
  • Sales invoice
  • Dated sales receipt from an authorized Dangbei reseller that shows a description of the product along with its price
Warranty Range?
Dangbei Product warranty Range as below:

Covered by Warranty Content By Warranty Term By Warranty
Whole Machine Projector,box 12 months
Accessories

Remote control,bracket

and other accessories

Three months
Not Covered Under Warranty
  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 15 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
  • Purchases from illegitimate resource
  • Natural consumption,wear and aging of consumable materials.
  • Improper testing,operation,maintenance, installation,or any alteration or modification of the Product.

 

If there is a quality problem within 15 days, please contact us directly to return or exchange the product. After 15 days, your product will be covered by this warranty policy.
Dangbei provides a warranty that is processed in the most hassle-free way possible. All Dangbei products come with 12 month warranty.
Products sold by Dangbei as refurbished (“pre-owned”) come with their own unique warranty that you can find on contact us at support@dangbei.com with your order receipt for confirmation.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
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